Live Chat support systems are getting more and more customer friendly these days. Today’s Live Chat Support offerings are available 24×7 on any type of device including mobile. Customers no longer need to logon to their desktop PCs to find answers to their queries. Today I take a look at the Comm100 Live Chat app for iPad and iPhones and see how it helps in delivering quicker services, improving customer engagement and building business reputation.
If you run a small or medium scale business, its extremely important to let your customers know you are there for them. Providing instant and proactive support service for your website visitors is what makes you stand out from your competitors and gives you the edge in your business. And in today’s fiercely competitive market, you cannot afford to be lackadaisical. That’s why you need a good Live Chat support tool that lets you stay connected to your visitors not just from a web or desktop interface but also using smart mobile devices like the iPhone or iPad.
Comm100 Live Chat App Review
Comm100 Live Chat, the professional website chat solutions provider, who was adjudged the Top 3 in the Best Enterprise Chat Software 2013 (TopTenReviews) offers its cutting edge technology to customers via its mobile app, Comm100 Live Chat. This iOS app complements its web version and desktop app and makes customer engagement more convenient and flexible.
Comm100 Live Chat has a clean and intuitive interface that makes for a comfortable chat experience. Users can instantly view details of visitors on their website, chat with multiple customers, proactively reach out to customers with guidance and offers of assistance, and get instant notifications of any activity that needs immediate attention; all of which are essential features of any Live Chat Support system.
To get started users can download the Comm100 Live Chat app from the App Store. Then a quick registration can be done from within the app. Once logged in, users can get instant information on all aspects of visitor engagement on their website from the options available at the bottom of the screen.
The Chat screen lets users engage with multiple visitors simultaneously, view detailed information about a previous chat with a visitor, transfer an ongoing chat to another operator, as well as use pre-set messages for faster chat engagement.
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The Visitor screen offers real time data about visitors on the site at any particular point in time; information such as location, referral page, keywords searched, visit duration, visit count and so on. This helps build a better understanding of visitor wants and requirements and help improve business understanding and relations.
Users can also send chat invitations to visitors to help them find whatever it is they are looking for on a website. This is especially helpful in increasing website conversions.
The app also offers push notifications when there is a new visitor, when a new chat request is made, or when a chat has ended. This way, users can stay on top of everything that’s happening on the website.
If you are on the look out for a Live Chat support system that offers mobile support for all platforms, Comm100 Live Chat App is something you must check out.
As always, if you’re an existing customer we’d love to hear your experiences in using Comm100 Live Chat app in our comments section.