Recall a Message in Outlook 2010

Most of us using an email client would have found ourselves in a situation where we sent a wrong email to a client or a customer, or inadvertently sent the right email to the wrong recipients. If you are quick and alert, you can rectify the mistake by recalling the message as soon as it is sent. This provides a better chance that the email has not been opened by the recipient. However, if the recipient has opened up the message that you sent, you will not be able to recall the message. So here’s what you need to know before you recall a message in Outlook 2010 and the steps to do it.

How to Recall a Message in Outlook 2010

1. Display the Sent Items folder.

2. Open the message you want to recall.

3. On the Message tab, in the Move group, click Actions.

4. From the drop-down list, select Recall This Message.

Recall a Message in Outlook 2010

5. The Recall This Message dialog box opens. In the dialog box, select an option.

  • Select Delete unread copies of this message to delete any unread copies of the message in the recipients Inbox.
  • Select Delete unread copies and replace with a new message to delete any unread copies and replace it with a new message in the recipients Inbox.


6. Click OK.

You must remember that you can recall a message only if your email account is configured using the Microsoft Exchange server.


  1. pramod says

    Very knowledgeable, I didn’t know this easy it was to recall back deleted message.
    I feel previleged to get free knowledge in this simplified manner.

  2. endurerendurer says

    I had to do an emergency message recall for a user last night but as of this morning, it didn’t work. I went to one user’s email and watched him open the email fresh and it didn’t recall the message, nor did it send her a failure/success rate. Using outlook 2010 w/Exchange 2007.

  3. Eddie GearEddie Gear says

    There are many instances of the recall feature failing to work effectively. It could be that the message was already marked as read, or the message was moved to another folder ( user may have created a rule), or the recipient is using a different email client. In my opinion, it is always better to test the feature before it is actually sent out, just to make double sure you don’t end up looking embarrassed.


  4. Toni WoodwardToni Woodward says

    Hi there – this is a lot of time consuming steps when you are desperate to get your message back fast!
    I have looked in customise tool bar to find a short cut icon – is there one? Or do you know of a faster way to stop an email? Thanks in advance