How Mobile-Based Remote Desktop Access Impacts IT Support

Mobile devices have revolutionized every aspect of our personal lives. From paying for purchases online and to managing personal finance and getting driving directions. Despite all these capabilities, it is hard for many people to imagine accessing and directly administering remote access PCs using mobile devices.

Mobile based remote access may not have been considered as a viable IT support option. But today, the level of flexibility it offers in allowing IT support teams to access critical IT infrastructure and resources can’t be denied. In fact, adding mobile-based remote access to your tool set in your IT work comes with some great benefits. 

How Mobile-Based Remote Desktop Access Impacts IT Support

Ensures Always-On IT Support

Today’s dynamic IT ecosystem calls for 24-hour support. There may be a server malfunction, or an employee may need access to files for an upcoming event. In such situations, IT support must provide a quick solution at any time of day and in any location. PC-based remote access can help solve such problems. It is a fact that most IT experts today are spending more time out of their workstations. That’s according to Dameware, a top mini remote control software provider.

This is where a combination of PC and mobile-based remote access comes in. IT experts, just like the everyday user, has mobile devices at their disposal. Using these devices to log into PCs and other systems that need to be accessed to resolve issues means that incidents can be resolved much faster. With always-on IT support, mobile-based remote access can save time. This will enable greater flexibility and help drive more value for businesses.

Real-Time Screen Sharing

Real-time screen sharing is one of the most exciting features across mobile devices. The ability to simply share any mobile screen during support sessions helps speed results and save time. This is true even in cases where IT support already has full access to their PCs. It can be helpful, when a user needs to show the action that is triggering issues on their workstation. A support staff can watch in real-time the screen share through a remote portal.

Without mobile-based remote access, IT support would be required to be at their workstations to resolve problems. However, if support engineers can bring their own mobile devices along with them to offer support on the go, they can easily share screens to understand the root of a problem and provide the best solutions possible during in-person IT support sessions.

Unhindered Access to IT Resources from Anywhere

Most businesses today are taking advantage of innovations like cloud technology and real-time file-sharing services. This is to improve their operations and make their entire IT infrastructure available remotely. These technologies allow seamless access to sensitive data and resources. But they don’t always offer the flexibility and level of access that IT support teams need to perform their tasks effectively.

For instance, a file-sharing or cloud service could fail, leaving users with no way to access data. Or an internal IT system issue could prevent remote access to a critical service from a specific device or location. In such cases, being able to remotely access the devices that host the IT resources can provide the access needed when other methods fail. If mobile-based remote access is possible, IT support teams can access resources from anywhere with ease.

Conclusion

In today’s world reliable and fast IT support matters. Businesses must invest in the most comprehensive solutions for accessing remote desktops from a variety of devices, including smartphones and tablets. A great mobile-based remote access software should support both Android and iOS. It should also offer more usability features designed to practically enhance the ability of support staff to work more efficiently during remote desktop sessions.