A business entity can be considered good if it can market and sell a good product. However, the mark of a highly successful business is that it can provide great after sales support for products and services. If you are in the business of selling your products or services and are looking for an innovative way to provide great after sales support, you are probably going to go in for some sort of customized setup, plugin, or app that lets you track and monitor various issues, concerns, or questions raised by customers. FaultPress is a theme from Woo that lets you do just that. here’s our review of Faultpress.
FaultPress: Provide Great After Sales Support to Clients
The Woo Themes team has launched an app-oriented theme titled FaultPress, that, in their words “Transforms WordPress into a fully fledged ticketing application.”
Coming from world-class theme makers, you can expect only the best. This theme is extremely well organized, easy-to-use, and displays every required information you and your customers will need to know.
Some of the big features of the theme is the ability to assign tickets to team members for action, add a status and a priority level, add tags for easy navigation, and include options to add attachments to illustrate issues.
Critical issues can be broken down into various release versions and milestones attached to manage them.
Feedback and announcements are a critical part of any ticketing system and the FaultPress messages feature provides an effective solution to interact with your team or community. Users can interact by posting their thoughts in the form of comments, which can be marked public, or private for registered team members.
The FaultPress Home page displays the project description as well as a statistical data such as unresolved tickets, milestones, members and contributors. It lists all the latest activity including new tickets, milestones and messages as well as any updates to tickets including a change of status, priority, the addition of tags or attachments.
Tickets, messages, and milestones can be added on the front-end. Users can log in via a customized WordPress login page as well as edit their profile via the front-end. The need to use the WordPress admin page is therefore marginalized.
With more great features such as support for mobile devices, managing multiple devices, and custom email notifications, this is a great theme for those looking to create an effective ticketing application.
Although a little pricey, ($200) it’s good value for money, considering that, (as I mentioned right at the beginning of the post,) you get great after-sales support from the Woo team. You can also try the demo, create your own ticket, and see the theme in action before you venture out to buy it.