Adeline is a tech enthusiast who loves exploring the latest tools and applications in the marketplace. She also loves her Android and spends time reviewing apps and playing games when she has the time.
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Tanyasays
Several people I know and just recently a top consultant friend of mine has had awful experience with Thrive…they ignore your emails basically and terrible support
Just the last few weeks he finally got a reply once eventually to him wanting to buy a theme and question on which one..they said they would pass on to Shane and despite 5 emails two weeks later nothing. Even on their facebook page he got ignored just recently (so take my word for it there to see)
Needless to say many in his mentor group few hundred really put off by this some who were going to purchase based on his say so…
Such a shame as looks good, heard great things…. to be let down by awful customer service and first experiences trying to deal with them.
Please do allow this post as I think its fair to give good and bad customer experience.
Thank you for your comments! I am sorry to hear that your friend and his group have had poor response from the people at Thrive. I’ve been using Thrive Themes+Leads+Content builder for over a month now and I’ve never had any trouble at all. I actually had some trouble with my first purchase and had to get a refund before purchasing again and throughout it all the support team was very understanding and helpful.
As far as the forums went, I had all my queries…and i had quite a few of them were promptly replied to. That said, I also know that the guys on the forum are having a tough time managing customer queries as they don’t have ready made fixes and are dependent on the developers for providing them.
As I mentioned in my review, if you are looking for support like you would get at StudioPress…forget it! Thrive still has some way to go as far as that goes. Naturally, as a premium member who has paid plenty of good money for the product, I would expect prompt fixes. Time is money and even waiting for one week for a fix is unacceptable.
I do hope that the team get their act together soon because Thrive is the best thing I’ve seen since StudioPress and Thesis and it would be a shame to see them failing to match customer demand.
Thanks for writing such a wonderful review about ThriveThemes. No doubt, they are one of the best landing page builders in the market. I am amazed to see that they are beating big player, such as Leadpages and OptimizePress too.
We at thelandingfactory have built pre-designed layouts for ThriveThemes. Just download and import them using your Thrive Landing page builder and you have nice looking pages on your blog.
We have launched some stunning templates for this Black Friday itself. Check all the pages here https://goo.gl/7ma9ZC
Note: We are giving special discount on this black Friday on our annual and lifetime membership.
Several people I know and just recently a top consultant friend of mine has had awful experience with Thrive…they ignore your emails basically and terrible support
Just the last few weeks he finally got a reply once eventually to him wanting to buy a theme and question on which one..they said they would pass on to Shane and despite 5 emails two weeks later nothing. Even on their facebook page he got ignored just recently (so take my word for it there to see)
Needless to say many in his mentor group few hundred really put off by this some who were going to purchase based on his say so…
Such a shame as looks good, heard great things…. to be let down by awful customer service and first experiences trying to deal with them.
Please do allow this post as I think its fair to give good and bad customer experience.
Hi Tanya,
Thank you for your comments! I am sorry to hear that your friend and his group have had poor response from the people at Thrive. I’ve been using Thrive Themes+Leads+Content builder for over a month now and I’ve never had any trouble at all. I actually had some trouble with my first purchase and had to get a refund before purchasing again and throughout it all the support team was very understanding and helpful.
As far as the forums went, I had all my queries…and i had quite a few of them were promptly replied to. That said, I also know that the guys on the forum are having a tough time managing customer queries as they don’t have ready made fixes and are dependent on the developers for providing them.
As I mentioned in my review, if you are looking for support like you would get at StudioPress…forget it! Thrive still has some way to go as far as that goes. Naturally, as a premium member who has paid plenty of good money for the product, I would expect prompt fixes. Time is money and even waiting for one week for a fix is unacceptable.
I do hope that the team get their act together soon because Thrive is the best thing I’ve seen since StudioPress and Thesis and it would be a shame to see them failing to match customer demand.
Thanks for writing such a wonderful review about ThriveThemes. No doubt, they are one of the best landing page builders in the market. I am amazed to see that they are beating big player, such as Leadpages and OptimizePress too.
We at thelandingfactory have built pre-designed layouts for ThriveThemes. Just download and import them using your Thrive Landing page builder and you have nice looking pages on your blog.
We have launched some stunning templates for this Black Friday itself. Check all the pages here https://goo.gl/7ma9ZC
Note: We are giving special discount on this black Friday on our annual and lifetime membership.
Check details here – https://goo.gl/7ma9ZC