• About
  • Contact
  • Privacy Policy
  • Submit For Review
  • Template Gallery
  • Excel 2016 Udemy Course
  • Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

TheAppTimes

App Reviews, Tutorials, & Gadget News Hub

  • Gadgets
  • How To
  • Mobile Apps
  • Software and Web Apps
  • Buying Guides
  • Show Search
Hide Search
Home » Software and Web Apps » What Are Some Great Knowledge Based Software?

What Are Some Great Knowledge Based Software?

January 8, 2020

Knowledge is power. You cannot deny that. And this sentiment is especially true nowadays when the Internet has made it possible to access all the information anyone needs in just a few clicks.

Businesses realize that customers have evolved and tend to prefer doing everything on their own, which, in this context means looking for answers.

A good website needs to have more than just a live chat customer support. Sometimes, the sheer number of queries makes it impossible to respond to everyone on time. So a simple FAQ page could be of use. And there is much more a great knowledge base is capable of giving you. Finally, do not forget about the fact that knowledge bases are meant for employees as well, as a source of information.

Top Knowledge Based Software
Image source: Pexels.com

If you are looking to get started on this yourself, picking the right software is the first thing you will need to do. There is a knowledge base software list by HeroThemes that you ought to check out. The above mentioned article along with this article complements each other so do not miss reading either of them.

Some Great Knowledge Based Software

IntelligenceBank

The name speaks for itself. It is a great all-included tool that helps your employees immensely with all the excellent features. Working with one another becomes that much easier when marketing and sales align with customer support.

One of the features worth emphasizing is the tool that gathers customer data. The focus is only on the current data, and it should be a no-brainer why something like that is worth so much for any business out there.

The price for IntelligenceBank varies, as there are multiple different plans one can choose depending on their needs.

Tettra

Great Knowledge Based Software
Image source: Pexels.com

Tettra is mainly used by internal teams. Simple and intuitive design makes it easy to navigate through the database and one really appreciates it once they get used to it. If you are using Slack as your go-to app in the company, you will love how it is integrated into Tettra. Add the fact that Tettra is free and you have quite a decent deal, right?

Helpjuice

If you are looking to customize everything on your own, there is no better option than Helpjuice. Customer experience matters a lot, and those that want to ensure the best possible scenario ought to make things as easily accessible as humanly possible.

ALSO READ:  Advantages of Hiring a Web Design and Software Development Company

You also have an option to work on the same project, such as a guide or an infographic together. Co-authoring makes it a lot easier if there are multiple people who are about to publish the same piece.

Every single revision gets recorded so it is easy to revert to the correct version whenever there is a mistake. While great overall, the price can be a bit of a put-off as it costs almost 400 dollars a month.

Bloomfire

Self-sufficiency is the keyword for Bloomfire. The software is based on a cloud and it encourages both people working with the company as well as customers to be more proactive and take care of as many things on their own as they can.

Integrations with Slack, Google Drive, and Dropbox help a lot when you want to transfer documents and other files directly into your knowledge base.

ServiceNow

Great Knowledge Based Software - ServiceNow
Image source: Pexels.com

ServiceNow might not be the world breaker but it is a perfect starter software. For a price of 100 dollars per month, you will get all the basics and then some. Finding internal and customer-facing solutions will not be a problem, and it will be a perfect stepping stone before you make a jump to a more-complicated software.

Quip

For only 10 dollars a month, Quip certainly satisfies the need of most companies that are in need of developing a solid knowledge base. Articles are easily uploaded through the software.

Quip also has a built-in live chat function that allows your team to interact with each other and avoid any miscommunication that could lead to major problems.

Sabio

Known for the number of updates and new features that get introduced quite frequently. One of Sabio’s greatest features is called “Tree”. Users get suggestions of relevant articles in the knowledge base whenever they are browsing your website and are looking for answers.

Bitrix 24

Great Knowledge Based Software - Bitrix 24
Image source: Pexels.com

Another free software that gets its job done. It comes with a number of different tools to help with information distribution and collecting.

If you have a lot of inquiries on the customer support end, you can make use of Bitrix help desk and call center software that will complement the overall knowledge base.

Final Thoughts

To sum it all up, this is the list of the best available knowledge base software. It is not a stretch to say that it usually comes down to your budget, but as you can see, there are quite a few free alternatives. Thus, everyone should be able to find software that suits their needs.

Tweet
Share
WhatsApp
Pin
Buffer
0 Shares

Filed Under: Software and Web Apps Tagged With: knowledge based software, software, website design

You May Also Like

Transfer WhatsApp Data from Android to iPhone - TATFI
Want to Transfer WhatsApp Data from Android to iPhone? Here’s How to Do It Easily
Join-Multiple-Videos-with-Video-Combiner-TATFI
Join Multiple Videos to Create One File with Video Combiner
15 Things to Have on Your Perfect Wedding Website - TATFI
15 Things to Have on Your Perfect Wedding Website

About Adeline Gear

Adeline is a tech enthusiast who loves exploring the latest tools and applications in the marketplace. She also loves her Android and spends time reviewing apps and playing games when she has the time.

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Hottest New Gadgets!

Best e Readers to Buy in 2023 - TATFI

5 Best eReaders to Buy in 2023

Amazfit Falcon Smartwatch - TATFI

The Amazfit Falcon is a Military Grade Smartwatch with Premium Looks and Great Features

Couchmaster Cyboss Ergonomic Couch Desk - TATFI

Couchmaster Cyboss is an Ergonomic Desk to Keep Off Neck Pain

Philips Hue Festavia String Lights - TATFI

Add a Bit of Sparkle to Your Christmas Tree with Philips Hue Festavia String Lights

Samsung Galaxy Tab A7 Lite Kids Edition - TATFI

This Kid Friendly Tablet from AT&T is a Thoughtful Gift for Your Little One This Christmas

Is An iPhone Really Worth It - TATFI

Is an iPhone is Really Worth It?

Devices You Might Want to Try - TATFI

4 Fantastic Devices You Might Want to Try

Popular Tags

android android apps android games android how to apple casino games chrome extensions excel excel how to facebook gadgets gaming gmail google instagram ios apps ios games ios how to ios tips ipad iphone kids apps learn excel management microsoft music apps new releases outlook how to photo apps powerpoint powerpoint how to productivity Samsung security smartphone smartphones software tablet tablets twitter web browsers windows 10 word how to xbox youtube

Disclosure

TheAppTimes is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
Samsung Galaxy S10 Unlocked - TATFI

The Samsung Galaxy S10 Unlocked– Your Key to Total Freedom

Make Money Playing at Fairspin Online Casino - TATFI

Make Money Playing at Fairspin Online Casino

How Mobile Wellbeing Apps are Empowering Patients - TATFI

How Mobile Wellbeing Apps are Empowering Patients

Tips to Boost Your Ranking and Sales on Etsy - TATFI

5 Ways to Boost Your Ranking and Sales on Etsy

PunchBee Time Management App - TATFI

Know How You Spend Your Time with PunchBee

DevOps Model Explained - TATFI

The Complete Guide to DevOps: How the Model Works and Who It Benefits

Approaches to Digital Marketing - TATFI

Blending Technical and Content-Centric Approaches to Digital Marketing

Tech Tips For Startups - TATFI

Useful Tech Tips For Startups

Boox Tab X Android eReader - TATFI

Boox Tab X is an Android eReader That Helps You Do More Than Just Read

Best Translation Apps for Android - TATFI

5 Great Translation Apps for Android

Dynamic Island Feature on Your Android - TATFI

How to Get the Dynamic Island Feature on Android

Connected TV Advertising In 2023 - TATFI

5 Things You Need To Know About Connected TV Advertising In 2023

TheAppTimes © 2023 // Runs on StudioPress