If you are a frequent web surfer, you’ll notice that more and more online businesses today are offering live chat support to visitors. Today, Live Chat Support Solutions providers offer advanced and unique features and services to encourage small, medium, and large businesses to make live chat services part of their business program. For instance, there are providers who offer businesses the ability to interact with customers from a smartphone or a tablet and those that offer social media integration and Salesforce integration as part of their services. Today, we take a look at the feature offerings of another chat solutions provider Live2Support and how their solutions can meet the needs of todays businesses.
Top Features of Live2Support
A powerful Live Chat Support software is one that should improve operator productivity, allow for seamless interaction with customers, offer tracking and reporting analysis, and be cost effective. Live2Support is a feature-rich application that offers plenty of good features. Here’s a look at some of the more prominent ones.
Real time Monitoring
Live2Support lets businesses monitor website visitors in real-time. This will help businesses analyze where potential customers are coming from, what they are looking for when they visit the website, and how much time they effectively spend on the site. This software solution helps businesses engage proactively with the site’s visitors by inviting them to chat online to learn about their product or service requirements. It also offers businesses options to send pop-up messages for special promotions or block IP addresses. The real-time monitoring can be done on a web based interface as well as from a stand alone desktop application.
Live2Support Chat Features
The chat support software offers businesses convenient and user friendly chat facilities. There are options to set canned responses, include smileys, and transfer files during chats. Chat operators can accept multiple chat requests and share chat sessions too. Other features include viewing the past chat history of the customer in a pop up window when initializing a fresh chat, serving web pages via the Chat window, offering options to customize the chat form and even skipping out on sign-up options for better visitor engagement.
Customization Options
Every business looks to offer a unique and personalized chat experience with their visitors. Live2Support lets businesses customize the chat windows to match their website’s look and feel, and for those looking for ready made options there are chat window templates. There are also options to add and customize graphics at both department and page levels. Finally multiple language support can also be offered in the Chat window and via email.
Mobile Support
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Live2Support also lets you communicate with your website visitors on the go using their mobile apps for Android and iOS devices.
Reporting
Supervising and reporting activities such as administrative monitoring of chat sessions, PPC tracking, hits reporting, chat transcript generation, assessment of operators performance, and Google analytics integration are all part of the things you can do using Live2Support.
Value added Features
Live2Support also offers plenty of value added features that bring additional benefits to using the software. For instance, spell checking, local time integration, routing chats, third part integration, GTalk integration, sticky notes, calendar services, and plugins for various platforms are just some of the more useful little features that come part of the software.
Pricing and Signing up
Live2Support offers 3 subscription packages each with its own feature listing and traffic limitations. There’s a package for all ranging from $9.99 per month to $39.95 per month.
To get started with the software, you’ll need to sign up, grab some HTML codes and paste them on the appropriate pages on your website. That’s it!
If you are running a small business and are considering live chat support on your web site, you can add Live2Support as a possible candidate to check out. After all, you get a 15 day free trial for trying out the software.
Image credits and Website link: Live2Support Software
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